The Better Business Bureau Is Your Friend
How do you know a company reeks of butt and crap? By the people that represent them. I don’t like confrontations, especially not over a measly (or not so measly considering the state of the economy right now) $12, but when your lousy customer support keep copying and pasting the exact same “standard” (aka bullshit) reply, then yeah, FEE FI FO FUM, I’m out for blood:
Our records show that your issue has already been resolved. The refund for $11.99 was generated on December 11, 2008. These funds are no longer in our possession. Please contact your financial institution with the following information:
Order Number: 000KHJJM-121108 (which links to a dead page and is absolutely useless)
Date: December 11, 2008 from eMusic.comThey will be able to let you know the details of this transaction
In other words:
We actually didn’t refund your money, but we’re going to say we did anyways and then blame it on someone else for losing it. Too bad for you! Now stop bothering me, I’m trying to get to the next level of text twister. What 9-letter word can you spell out with the letters O, B, N, O, X, I, O, U, S? Hmm…
For 3 weeks I dealt with their insolence and stupidity to the point where I just cracked. I told them that if they keep withholding my money, I was going to report them to the Better Business Bureau. They got all cheeky with me and told me that they’ll “help” by forwarding their information to them as well. Yeah right, the only thing they’ll be forwarding is their lazy asses to Krispy Kreme for another donut.
I wrote to BBB on January 5th, and lo and behold, is that my $12 I see refunded to my Paypal account? I think so! Of course, I also told BBB I’d like an apology from eMusic for their poor excuse of a customer service, but meh, I think I’ll settle for just my money back 
Infektia says:
Hah! You did the right thing! I hate companies that have that awful customer service. You won’t get anywhere with them unless you threaten them
Infektia´s last blog post..Monroe-piercing
Mimi says:
I really wish it didn’t have to come down to this, but it serves them right. Maybe they’ll learn their lesson after this.
Regine says:
I might be dumb, but I didn’t get it. Did you get your usd 12 back? And if you did, was it because of your letter to the BBB?
Regine´s last blog post..Style favorites
Mimi says:
Sorry for the confusing post, but yes, I got my $12. I’m not 100% sure if it was because of my letter, but it was just way too much of a coincidence.
anne says:
i hate it when that happens! MACcosmetics also did osmething like that to me.. they sent me a SECOND order of makeup by accident and charged me for it.. and when I emailed them they said there was nothing they could do unless I send it back, but who has time for that? I swear its THEIR fault..they should refund me and let me keep the stuff.LOL
anne´s last blog post..One night stand
Mimi says:
Oh no! Did they make you pay for the shipping too? If so, you should really complain about it, wasting your time and money for their stupid mistake.
Amber says:
At least it’s all sorted out. Good for you for not taking their crap and believing that they sent the money.
Maybe you shouldn’t use them anymore, since they have crappy support.
Amber´s last blog post..Coming soon to a blog near you
Mimi says:
I’m definitely not using them anymore, and hopefully other people won’t either after reading my post. Or if they do, at least they’ll know how to deal with them should emusic decide to screw them over too.
Cecelia says:
I have never heard of the better business bureau, but it obviously is your friend. I’ll remember that for the next time I get screwed over..
Mimi says:
I’ve heard about it before, but I never really thought it’d actually get anything done. Obviously they are a force to be reckoned with. Good thing it’s our friend
Lani says:
Ugh some companies are just totally neglectful of their customers… do they not realise that they are where their money comes from? I’m glad you got your money back though, that’s always nice… it shouldn’t be that much of a hassle though >.>
Mimi says:
Tell me about it. And they didn’t even offer an apology for their mistakes!